Policies
Retail product and custom production are treated differently, because custom pieces are made specifically for you.
Unworn retail product in original condition can be returned within 30 days of delivery for a refund of the item price. Contact Altitude first so we can issue return instructions.
Refunds are issued to the original payment method once the return is received and checked. Original shipping is non-refundable unless the item arrived faulty or incorrect.
If something arrives damaged, faulty or not what you ordered, contact Altitude with photos and your order number and we will replace it or refund it.
Custom products are produced specifically for you against an approved production proof, so they cannot be returned for change of mind, colour preference or a change in your own branding.
The approved proof controls the final design. If delivered product does not match the approved proof, contact Altitude and we will make it right.
Cancellation: a project can be cancelled at any point before proof approval. Deposits paid to cover artwork, sampling or materials already committed may not be refundable — Altitude confirms what is recoverable at the time.
Once production has begun after proof approval, the run cannot be cancelled and payments made toward it are non-refundable, because the goods are made to your specification.
Email Altitude with your order or project number and what you would like to do. We respond to every request.
This policy describes how Altitude Camo Co. operates today. It is not legal advice and should be reviewed by the business and its legal counsel before public launch.
Questions about this policy? Contact Altitude.
