FAQ
QUESTIONS, ANSWERED.
01Ordering & production
- What is the minimum order for a custom colorway?
- 50 pieces per style. Below that we recommend shopping the existing Altitude colorways.
- How long does a custom order take?
- 6–8 weeks from approved proof. Proofing time depends on how quickly artwork is approved.
- Can I use my own camouflage pattern?
- Custom orders use an Altitude pattern architecture recolored to your palette. The geometry stays ours; the colors and embroidery are yours.
- What artwork do you need for embroidery?
- Vector art is best — AI, EPS, PDF or SVG. High-resolution PNG can work for simple marks.
- Do you offer samples?
- Sampling is available on request. Pricing and lead time are quoted per project.
- Do you ship internationally?
- Yes. Rates and transit times are calculated at checkout, or quoted directly on wholesale and custom orders.
- What is your return policy?
- Unworn stock items can be returned within 30 days. Custom production is made to order and is final sale once a proof is approved.
- How do I become a stockist?
- Apply through the wholesale page — we review shop fit, location and order size.
